Cancellation and Attendance Policy

Cancellation and Attendance Policy


Due to the appointment system we use, Counsellors and Therapists work within a strict time boundary ensuring we meet our ethical duty and provide a fair and equal service to all of our clients.  

Therefore, we ask that clients attend their appointment on time as we would be unable to extend a session beyond the scheduled time.  


The Therapy Space's policy is to ask clients to book and pay for sessions one week in advance.  

However, we do offer the opportunity of cancelling which is as follows:

Up to 48 hours notice before the appointment

Appointments can be rescheduled or refunded in full.

Less than 48 hours notice before 

Appointments will be charged at full price.