Client Counselling Contract

This contract is set out to outline the expectations for the client and therapist in terms of how The Therapy Space delivers the counselling service.

We asked all clients to be respectful to one another, their therapist, and their property and commit to the counselling process.

Our Team
Penny Hogan is a member of the British Association of Counselling and Psychotherapy (BACP) and an Accredited member of the National Counselling Society (NCS).

Ethical Duty

The Therapy Space has an ethical duty to adhere to the counselling code of ethics and ethical framework of the BACP and NCS.  Please click the links for further information.  NCS, BACP.


During therapy, you should feel free to be open about what you need to discuss and The Therapy Space will not share client personal data or information discussed during therapy, with other parties outside of the counselling environment; unless;

Exceptions to the general duty of confidentiality

  • If an allegation is made within a session that someone is at risk of harm, we have a duty to contact the appropriate authorities. This may be without your permission if there is a risk of immediate harm.
  • We may disclose personal data concerning an alleged or established unlawful act. We may be required to disclose information about any relevant criminal offence to the government authorities without informing you.
  • If we need to share information, when possible, the therapist will discuss this with our clients.  
  • There may be a time when clients require additional or specialist support, and the therapist may refer clients to alternative agencies with the client's permission.
  • Casework will be discussed between the therapist and the clinical supervisor.  However, unless there is a lawful or ethical reason to do so, no personal data shall be shared with the supervisor.
General Data Protection Regulation 
As part of this agreement, you consent to The Therapy Space processing your personal data. You understand that this includes our retaining and storing your personal data for a period of six years after the counselling concludes.
A minimum of your name, date of birth and address will be held on file during this time.

Therapy Notes

As therapy is a personal process, only brief details of each session are kept in note form after each session. At minimum, this will include the client case number and date of attendance. Unless there is cause for concern, therapy notes are brief and concise.


As part of our ethical duty, we are responsible for seeking supervision with a suitably qualified clinical supervisor to ensure the safe and effective practice of our client work. Counselling supervisors maintain the same principles of confidentiality as the counsellor or therapist.

Sessions and Cancellations
  • Therapy sessions last up to 50 minutes per session
  • Clients are asked to arrive and leave on time 
  • Payment should be made prior to the session 
  • Sessions which are not paid in advance shall be cancelled 48 hours before the session 
  • We operate a 48-hour cancellation policy. Unless there are exceptional circumstances,  the full amount will be charged for missed session
  • Session cannot occur if the clients are under the influence of alcohol or non-prescription medication or substances 
  • Session conducted online must be in a quiet, confidential environment
  • One-to-one Therapy - £50
  • Relationship and Couples Therapy £60
  • Walking Therapy - £60
  • Home Visits -£60
  • Divorce Mentoring - £75

Counselling Contract  image